Cookie Policy

What are cookies? Cookies are very small text files that websites install on visitors’ devices for a number of reasons, such as to enable shopping baskets to work correctly and, at the other end of the spectrum, to allow advertising to become more targeted and personalised. Cookies cannot harm your device at all, and they can make the internet incredibly easy to use, but obviously it’s only fair that it should be up to the visitor whether they accept these cookies or not. All Internet browsers, such as Google Chrome and Internet Explorer, have an optional setting to disallow these cookies, but it’s felt by legislators that greater education of web users about cookies and what they do is required, especially in an age in which online privacy is becoming more and more significant. This is why the EU Cookies Law has come into place. What is the new EU Cookies Law and why is it needed? The EU Cookies Law (officially known as the e-Privacy Directive) is a European law that was passed in Europe in 2011 but only came into force in the UK on May 26th 2012. From this date, websites which include features that place cookies on a visitor’s device must advise the visitor that this is occurring. The least intrusive way of doing this is by changing the name of your ‘Privacy Policy’ page to ‘Privacy & Cookies’, and updating the text to state which types of cookies are being set by your website. The law was designed to stop privacy invasion and the tracking of the identity of visitors on a mass scale, particularly by large organisations who may be attempting to collect swathes of information about their visitors’ browsing habits without their knowledge. The law also aims to ensure that the public are more aware of cookies and what they do. In this article we’ve summarised the main points that will be of relevance to you as a customer of Create, particularly the four categories of cookie as defined by the International Chamber of Commerce, and what website owners should do when they are setting them. The cookies we use: 1. ‘Strictly necessary’ cookies These are cookies that are necessary to place on the visitor’s device in order for the site to fulfil its primary function, such as cookies that enable the visitor to log in to an account or add things to their shopping basket. For example, when you visit an online shop and put an item in your shopping basket, you’ll find that you can navigate away from that page and return later with the items still in your basket. That’s the cookie on your device remembering the contents of the basket. These are the only cookies that don’t, under the new law, require the website owner to notify the visitor about them. However, at their discretion, a website owner may wish to add details about the specific cookies their website sets, including ‘strictly necessary’ cookies. This website sets strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided. 2. Performance cookies These cookies collect statistics about how visitors use a website, for instance where the visitor arrived to the site from, how long they spend there and which pages get visited most often. Google Analytics is an example of a performance cookie. Website owners can collect information about their site using the Google Analytics cookie and then assess and make improvements to their site based on the results. According to the law, website owners that place performance cookies on their visitor’s devices must update their Privacy Policy to include a notification that these cookies are being placed. This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. 4. Targeting cookies (or ‘Advertising cookies’) These are cookies that sit on the visitor’s device and record their browsing habits and preferences. This information is then used to define visitor interests and therefore tailor marketing and online advertising to them. For example, if you are logged into your Facebook account, every page you visit that contains a Facebook ‘Like’ button sends the fact that you’ve visited that page back to Facebook, which can use this information to make sure you only see advertisements on Facebook which are relevant to your interests. This occurs whether you decide to ‘Like’ the page or not. Whether you consider targeting cookies a sneaky way of spying on you or a way of making sure you only see adverts that might interest you, it’s primarily these cookies that the new EU Cookies Law is trying to govern. The law attempts to ensure that visitors are aware that information is being collected about them and that this information will be used to tailor advertising to them. This website sets targeting cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.